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Customers may request a return on new, unopened items within 30 days of delivery. All returns are subject to approval and the restocking fee.
Once approved, all returns are expected to be in the same condition as received.

Replacements and exchanges are not supported. 

Items that have been opened/used, or items classified as hazardous materials are not returnable. Please contact H&H for issues concerning these items.

Instructions on how to return items:

1. Contact your sales agent directly to initiate the return.

2. Once approved the returns department or sales agent will forward the label, and return authorization form.
    - If the return is for a Pharmaceutical product with an NDC number; a Pharmaceutical Return and Conditions form (Download the PDF) will need to also be included.  

3. Print the return authorization form and the shipping label.

4. Include the returns authorization form inside the box and affix the shipping label to the outside of the box.

5. Ship package to us using the designated shipping method provided to you.

Return credits are usually processed in 5-10 days after we receive your return. You will receive an email confirmation when the refund is processed.